Cancellation Policies

Cancellation Policies

Cancellation Policies

Standard

30% of booking fee due at time of booking and balance payable 28 days before check-in. If you cancel more than 29 days before arrival your deposit is retained. If you cancel 28 days or less before check-in there is no refund. If you are making a booking and arriving in less than 28 days time your full payment is due at the time of booking.

Strict

Full payment required at time of booking. No refund after booking.

Refundable damage deposits

A refundable damage deposit is payable 28 days before check in. Your damage deposit is refunded within 5 working days after check out following inspection of the property to make sure that the property has been left without damages and reasonable clean and tidy. Although the deposit is refunded by us, it may take several additional days to reach your account depending on how the damage deposit was paid.

Additional cleaning fees for smoking or unauthorised pets in the property

If there is evidence of smoking in your property or you having had pets on the property then a minimum deduction of £100 is made to cover specialist cleaning.

Cancellation Insurance

We strongly advise our guests to take out Travel and Cancellation insurance which will cover any delays or illness during travel and for loss of rental fee in case of cancellation.